I Spoke with "Tasi" and explained to her what happened to which she replied "Sorry to hear about your loved one, but I came to room, knocked on the door and no answer. Around 2pm, I was able to take a break and contacted the Hotel. I rushed over and stayed there the entire time. Around 3 or 4 in the morning, I had gotten a call that a Loved one had been rushed to the Hospital due to showing signs of Covid and I was asked to tend to her young children. I left the property to get some food and came back to my room and stayed inside the entire night. I opened the window and noticed that screen wire was pried open and wasn't securely in place, to which I did my best to fix that problem. I then went over to the window (since I was on the bottom floor) to make sure things are secure. I get to my room and close the door behind me and try to latch the lock on the top of the door, but there was nothing to latch the lock onto. But I had already gone through the whole process and figured one night shouldn't be bad. As I'm walking up the hallway, towards the exit door, there is a stench of Marijuana as I get closer to the door, which should have been an indication to me NOT to stay there. I then got my room key and head to my room. I then handed him $150 in cash and he place it in an envelope and put it into the register. To which I was already frustrated, so I briefly looked over the form, initialed and signed. Instead he produced a form indicating the terms on why I would not receive my $150 and had asked me to read, initial and sign the bottom. So I asked him why is that and he wasn't able to provide a legitimate response. After looking over my reservation, he says that it doesn't indicate on his end that I used points and my credit card, but rather just says that I used points.
I then arrive to the hotel to check in and spoke with Jay (who was not wearing a mask). I then indicated to him that I would proceed with booking the room. He responded that if I was paying in cash, it would be a $150, but since I was using my partial points and my credit card, I would not have to pay the $150 incidental fee because my Credit Card info would already be on file. One of them was "How much are incidentals at your particular location?". I spoke with "Jay" at the front desk and asked him a few of the questions I had. Prior to booking at "Clarion Inn near JBLM", I had reached out to the location with a few questions that I had since I was planning to use partial points and the rest on my credit card to fund my stay.
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